Welcome to Uninest Spirits Pvt. Ltd.. By accessing or using our website, mobile application, or purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our platform, you agree that you have read, understood, and accepted these Terms & Conditions, along with our Privacy Policy and any additional guidelines we may provide.
2. Use of Website & Services
You agree to:
- Use our website/app only for lawful purposes.
- Provide accurate and complete information when creating an account or placing an order.
- Not misuse, disrupt, or attempt to harm the website/app or interfere with other users’ experience.
We reserve the right to restrict, suspend, or terminate access for any misuse of our platform.
3. Product Information
We strive to provide accurate product descriptions, images, and pricing. However:
- Colors, packaging, and appearance may vary slightly.
- Prices, discounts, and offers are subject to change without prior notice.
- Product availability is not guaranteed at all times.
4. Orders & Payments
When placing an order:
- You agree to provide valid payment information.
- All payments are processed securely through trusted payment gateways.
- Uninest Spirits Pvt. Ltd. reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraud.
You will receive a confirmation email or message after a successful order placement.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary based on location and logistics partners.
- We are not responsible for delays caused by third-party courier services, unforeseen circumstances, or incorrect delivery details provided by the customer.
6. Returns, Refunds & Replacements
Our return/refund policy is designed to ensure a smooth experience. Customers may request:
- Replacement for damaged or defective products
- Refunds for orders that qualify under our return policy
Note: For hygiene and safety, opened or used perfume bottles may not be eligible for return.
Please refer to our Return & Refund Policy for detailed information.
7. Intellectual Property
All content on our website/app—including logos, product names, images, text, graphics, and design—is the property of Uninest Spirits Pvt. Ltd.
You may not copy, reproduce, modify, or distribute any content without written permission.
8. Limitation of Liability
Uninest Spirits Pvt. Ltd. is not liable for:
- Any direct or indirect damages arising from product use or misuse
- Technical issues, downtime, or data loss due to factors beyond our control
- Third-party service delays or failures
Our total liability, where applicable, will not exceed the value of the product purchased.
9. User Accounts
You are responsible for:
- Keeping your account password confidential
- All activities conducted under your login credentials
We reserve the right to disable or delete accounts that violate our policies.
10. Promotions & Offers
All promotional discounts, coupons, and seasonal offers:
- May have specific terms
- Cannot be combined unless stated
- Are valid only for the mentioned period
We reserve the right to modify or end promotions at any time.
11. Third-Party Links
Our website/app may contain links to third-party websites or services. We are not responsible for:
- Their content
- Their privacy practices
- Any transactions made on third-party platforms
12. Governing Law
These Terms and any disputes arising out of or related to these Terms will be governed under the law of Jurisdiction at the Court of Arbitration of New Delhi, without regard to its conflict of law principles.
13. Dispute Resolution
In the event of a dispute, we encourage you to first contact our customer service team to resolve the issue. If a resolution cannot be reached, any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in Jurisdiction of New Delhi. The arbitration shall take place at New Delhi according to the rules and proceedings of the “Court of Arbitration” of New Delhi.